Terms of Service

Last updated: 6 August 2026

1. About These Terms

These Terms of Service ("Terms") govern your access to and use of the Calpar Global website, digital products, software platforms, applications, professional services, content, and related offerings covered below.

The Calpar Global brand and the covered services are operated by:

CALPARTEC SOLUTIONS PRIVATE LIMITED
Madrasa Building, 11/421 Ground Floor
Nattika PO, Kerala, India - 680566
Email: info@calparglobal.com
Telephone: +91 7356230072

In these Terms, “Calpar Global,” “Calpar Technologies,” “CALPARTEC,” “we,” “us,” and “our” refer to CALPARTEC SOLUTIONS PRIVATE LIMITED. “You” and “your” refer to the person or organisation accessing the website, purchasing services, or using a covered product.

By accessing or using a covered website, product, or service, you agree to these Terms. If you are acting for an organisation, you confirm that you have authority to bind that organisation.

2. Covered Services and Products

Professional services

These Terms apply to professional services including:

• Website and web-application design and development;
• eCommerce development and integration, including work involving Shopify, WooCommerce, Magento, and related platforms;
• Mobile-application development;
• UI/UX and creative-design services;
• Software development, integration, testing, deployment, and maintenance;
• Cloud, infrastructure, DevOps, and offshore development services;
• IT staffing, staff augmentation, and dedicated development teams;
• Digital consulting, search-engine optimisation, and related technology services; and
• Support, maintenance, implementation, training, and other services agreed through a proposal, quotation, statement of work, or order form.

Software products

Subject to any product-specific terms, these Terms also apply to Rental369AI, Gradsbook, the Bi369 Product Suite, and associated web applications, mobile applications, portals, APIs, modules, and integrations provided under those products.

3. Additional Agreements

Professional services and paid products may be governed by a quotation, proposal, statement of work, master services agreement, subscription order, service-level agreement, data-processing agreement, or other written contract.

If such an agreement conflicts with these Terms, the following order of precedence applies:

1. The signed master services agreement or product-specific agreement;
2. The applicable statement of work or order form;
3. The applicable service-level or data-processing agreement; and
4. These Terms.

Marketing pages, demonstrations, estimates, and general website descriptions do not override a signed agreement.

4. Eligibility and Authority

You must be legally capable of entering into a binding agreement. If you use a covered service for a company, institution, or other entity, you represent that you have authority to accept these Terms for that entity.

Where a product permits access by a person under 18 years of age, including education-related functionality, that access must be authorised and supervised by a parent, legal guardian, educational institution, or other legally authorised person. Additional product-specific safeguards or consent requirements may apply.

5. Accounts and Security

Some products require an account. You agree to provide accurate and current information, maintain the confidentiality of credentials, restrict access to authorised users, and notify us promptly of suspected unauthorised access. You are responsible for activity performed through your account except where caused by our breach of applicable obligations.

You must not share credentials in a manner that bypasses licence limits or permits unauthorised access. We may require identity, organisation, domain, or authority verification before enabling certain functionality.

6. Professional Services

The scope, deliverables, schedule, assumptions, dependencies, acceptance process, fees, and support arrangements for professional services will be stated in the applicable commercial agreement.

Unless expressly agreed otherwise:

• Project schedules depend on timely customer feedback, approvals, content, credentials, and access;
• Delays caused by missing customer dependencies may result in schedule and cost adjustments;
• Requests outside the agreed scope may require a change request and additional fees;
• Estimates are not fixed commitments unless identified as such in writing;
• Third-party licences, hosting, platform fees, transaction charges, and infrastructure costs are excluded unless expressly included;
• Staff-augmentation personnel, working arrangements, replacement provisions, and minimum commitments are governed by the applicable agreement; and
• Acceptance of deliverables will be determined under the applicable statement of work.

7. Product Access and Licence

Subject to payment and continued compliance, we grant you a limited, non-exclusive, non-transferable, and revocable right to access and use covered products for their intended business, educational, community, or operational purpose.

You may not copy or redistribute a product except where expressly permitted; sell, sublicense, rent, or provide unauthorised access; reverse engineer or attempt to discover source code except where applicable law permits it; circumvent usage limits or security controls; remove proprietary notices; use a product to develop or benchmark a competing product without written permission; or use automated extraction tools in a manner that degrades or abuses the service.

Features, limits, storage, support, and availability may vary by plan, module, region, or order form.

8. Customer and User Content

“Customer Content” means data, documents, messages, images, listings, profiles, records, files, instructions, and other material submitted through a covered product or provided for professional services. You retain ownership of your Customer Content.

You grant us a limited licence to host, process, copy, transmit, display, and otherwise use Customer Content only as reasonably necessary to provide and secure the requested service, perform contractual obligations, maintain and troubleshoot functionality, and comply with law and valid legal requests.

You are responsible for ensuring that you have the rights, permissions, notices, and lawful basis necessary for all Customer Content. You must not upload content that is unlawful, infringing, deceptive, defamatory, malicious, or harmful.

9. User-Generated and Marketplace Content

Certain products may permit profiles, posts, messages, groups, listings, reviews, institutional content, marketplace activity, or other user-generated material. We do not necessarily endorse or independently verify such content. Users are responsible for their interactions, transactions, statements, and submissions.

We may remove or restrict content that violates these Terms, applicable law, community standards, intellectual-property rights, or safety requirements. Unless expressly stated otherwise, CALPARTEC is a technology provider and is not a party to transactions between customers and their end users, including rental, marketplace, educational, donation, or service transactions.

10. Acceptable Use

You must not use the website, products, or services to violate law or third-party rights; commit or facilitate fraud, impersonation, harassment, exploitation, or abuse; distribute malware, spam, or phishing content; probe or interfere with networks, accounts, APIs, or security controls; collect personal data without an appropriate lawful basis; upload unlawful, discriminatory, obscene, or infringing material; generate misleading, harmful, or illegal content; conduct unauthorised surveillance or profiling; overload or disrupt the service; misrepresent your identity or authority; or facilitate activities prohibited by applicable sanctions or export-control laws.

We may investigate suspected misuse and suspend access where reasonably necessary to protect users, systems, or third parties.

11. Artificial Intelligence Features

Some covered products may include artificial-intelligence or automated-assistance features. AI-generated suggestions and outputs may be incomplete, inaccurate, outdated, or unsuitable for your circumstances. You are responsible for reviewing outputs before relying on or publishing them.

AI features must not be treated as a substitute for legal, medical, financial, accounting, employment, safety, or other regulated professional advice. You must not use AI functionality to make unlawful, discriminatory, or fully automated high-impact decisions without appropriate human review.

12. Customer Responsibilities

You are responsible for your systems, devices, internet access, users, and internal controls; data accuracy and lawful collection; customer-side backups where appropriate; testing and approving deliverables before production use; maintaining required third-party accounts and licences; following product documentation and security guidance; obtaining required consents; and decisions or transactions made using the products or deliverables.

13. Third-Party Services

Covered services may integrate with cloud providers, payment processors, communication providers, analytics tools, social platforms, app stores, eCommerce systems, and external APIs. Third-party services are governed by their own terms and privacy practices.

We are not responsible for third-party changes, outages, suspensions, pricing, security incidents, discontinued APIs, or actions outside our reasonable control. We may modify or discontinue an integration if its provider changes or withdraws the relevant service.

14. Fees, Taxes, and Payment

Fees, billing schedules, currencies, milestones, subscription periods, and payment methods will be specified in the applicable quotation, invoice, order form, or agreement.

Unless otherwise agreed, fees exclude applicable taxes, duties, and third-party charges; you are responsible for taxes other than taxes imposed on our net income; invoices must be paid by the stated due date; we may suspend paid services for overdue undisputed amounts after reasonable notice; and subscription fees may be charged in advance for the applicable billing period.

Refund eligibility is governed by the applicable commercial agreement, product-specific policy, and published Refund and Cancellation Policy. Nothing in these Terms limits mandatory rights available under applicable consumer law.

15. Intellectual Property

The website, covered products, software, source code, interfaces, designs, documentation, branding, trademarks, templates, methods, and related materials are owned by CALPARTEC or its licensors.

For custom professional-service deliverables, ownership and licence rights will be governed by the applicable written agreement. Unless otherwise agreed, pre-existing tools, frameworks, libraries, templates, know-how, methods, and reusable components remain the property of their original owner. Transfer of agreed deliverable rights may be conditional upon full payment. Open-source and third-party components remain subject to their respective licences.

If you provide feedback or suggestions, you permit us to use them without restriction or payment, provided we do not identify you publicly without permission.

16. Confidentiality

Each party may receive non-public technical, commercial, business, or operational information from the other. Each receiving party will use confidential information only for the relevant relationship, apply reasonable safeguards, and disclose it only to personnel and contractors who need access and are subject to confidentiality obligations, except where disclosure is legally required.

Information is not confidential if it was already lawfully known, becomes public without breach, is independently developed, or is lawfully received from another source. More detailed confidentiality obligations in a signed agreement take precedence.

17. Privacy and Data Protection

Our handling of personal data is also governed by the applicable Privacy Policy and, where relevant, a data-processing agreement. Customers using our products to process personal data are responsible for determining their lawful basis, providing required notices, managing data-subject requests, and configuring the product appropriately.

18. Availability, Maintenance, and Changes

We aim to provide reliable services but do not guarantee uninterrupted or error-free operation unless a service-level commitment is stated in writing.

We may perform maintenance, modify interfaces and functionality, introduce security controls, replace or discontinue features, apply reasonable usage limits, and update products to address legal, security, compatibility, or operational requirements. Where a material change affects a paid commitment, we will provide notice where reasonably practicable.

19. Suspension and Termination

You may stop using a service at any time, subject to the payment, notice, minimum-term, and cancellation obligations in the applicable agreement.

We may suspend or terminate access if you materially breach these Terms or another agreement, required fees remain overdue after notice, use creates a security or legal risk, use may harm another person or the service, or we are required to do so by law.

Upon termination, your right to use the affected service ends. Data access, retrieval, deletion, and retention will be governed by the applicable product, agreement, and Privacy Policy. Provisions intended by their nature to survive termination will continue to apply.

20. Disclaimers

To the maximum extent permitted by law, the website and covered products are provided on an “as available” basis. Except for warranties expressly stated in a signed agreement, we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation.

We do not guarantee particular commercial, revenue, ranking, recruitment, educational, operational, or business outcomes; continuous availability of third-party platforms; that all defects can be corrected; that user-generated content is accurate; or that AI-generated output is complete or reliable. These disclaimers do not exclude rights that cannot legally be excluded.

21. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for loss of profits, revenue, goodwill, business opportunity, or data, arising from these Terms.

Our aggregate liability relating to a paid product or service will not exceed the fees paid or payable for the affected product or service during the 12 months preceding the event giving rise to the claim. For free website access, our aggregate liability will not exceed INR 10,000.

These limitations do not apply where liability cannot legally be limited, including liability arising from fraud, wilful misconduct, or any other matter that applicable law prohibits from being excluded.

22. Indemnity

You agree to defend, indemnify, and hold harmless CALPARTEC, its directors, employees, and contractors from third-party claims arising from your unlawful use of a covered product or service, Customer Content that violates law or third-party rights, your breach of these Terms, transactions between you and your users or customers, or your failure to obtain required permissions or consents. This obligation applies only to the extent the claim was not caused by our breach, negligence, or wilful misconduct.

23. Force Majeure

Neither party will be liable for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, governmental action, war, civil unrest, epidemic, labour disruption, internet or utility failure, cyberattack, cloud-provider failure, or interruption of essential third-party services. Payment obligations for services already delivered are not excused by this section.

24. Governing Law and Disputes

These Terms are governed by the laws of India. Before starting formal proceedings, the parties will attempt in good faith to resolve a dispute through written notice and discussions for at least 30 days.

Subject to applicable law, courts having jurisdiction in Thrissur, Kerala will have exclusive jurisdiction over disputes arising from these Terms. Nothing prevents either party from seeking urgent injunctive or protective relief from a court of competent jurisdiction.

25. Changes to These Terms

We may update these Terms to reflect changes in law, security, products, services, or business practices. The revised Terms will state the updated effective date. Where required, we will provide additional notice of material changes. Continued use after the effective date constitutes acceptance, except where affirmative consent is legally required.

26. General Terms

If any provision is held unenforceable, the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent. We may assign them as part of a merger, restructuring, sale of business, or transfer of the relevant product or service, subject to applicable law.

These Terms and incorporated agreements constitute the entire agreement concerning their subject matter and replace prior discussions concerning that subject matter. Headings are provided for convenience and do not affect interpretation.

27. Contact and Legal Notices

Questions, complaints, and legal notices concerning these Terms may be sent to:

CALPARTEC SOLUTIONS PRIVATE LIMITED
Madrasa Building, 11/421 Ground Floor
Nattika PO, Kerala, India - 680566
Email: info@calparglobal.com
Telephone: +91 7356230072