Gradsbook

Refund and Cancellation Policy

Last updated: 6 August 2026

1. About This Policy

This Refund and Cancellation Policy explains how cancellations, billing adjustments, and refunds are handled for eligible professional services and covered software products provided by CALPARTEC SOLUTIONS PRIVATE LIMITED.

The Calpar Global brand and the covered services are operated by:

CALPARTEC SOLUTIONS PRIVATE LIMITED
Madrasa Building, 11/421 Ground Floor
Nattika PO, Kerala, India - 680566
Email: info@calparglobal.com
Telephone: +91 7356230072

In this Policy, “Calpar Global,” “Calpar Technologies,” “CALPARTEC,” “we,” “us,” and “our” refer to CALPARTEC SOLUTIONS PRIVATE LIMITED. “You” and “your” refer to the person or organisation purchasing or using a covered product or service.

2. Scope

This Policy applies to professional technology services—including website, eCommerce, mobile-application, software-development, cloud, infrastructure, consulting, support, staff-augmentation, and offshore-development services—and to direct subscriptions or purchases for Rental369AI, Gradsbook, the Bi369 Product Suite, and their associated modules and applications.

A signed master services agreement, proposal, quotation, statement of work, order form, subscription plan, or product-specific offer may contain different cancellation or refund terms. Where it does, the more specific written terms govern that purchase. Nothing in this Policy limits a mandatory right or remedy available under applicable law.

3. General Principles

  • Refund eligibility depends on the type of service, work completed, access or value already provided, committed third-party costs, and the applicable agreement.
  • Amounts properly charged for completed, accepted, or already consumed services are generally not refundable.
  • Approved refunds are limited to the amount actually paid for the affected product or service.
  • Promotional credits, trial access, and complimentary services have no cash value and are not refundable.
  • We may offer a service credit, correction, replacement performance, or refund where appropriate and lawful.

4. Project-Based and Fixed-Price Services

Project milestones, deposits, payment schedules, acceptance criteria, and cancellation terms are defined in the applicable proposal or statement of work.

If you cancel a project, you remain responsible for work completed through the effective cancellation date, approved milestones, work in progress that cannot reasonably be reused, reserved resources where expressly agreed, and non-cancellable third-party commitments made for the project. Any remaining unearned prepaid amount will be reviewed for refund.

A deposit or retainer is non-refundable only where that condition was disclosed before payment or where the amount has been earned through discovery, planning, resource reservation, design, development, or other performed work. Rejection based solely on a change in preference does not create a refund right after work has been delivered in accordance with the agreed requirements.

5. Time-and-Materials, Dedicated Team, and Staff-Augmentation Services

Time-and-materials, dedicated-team, and staff-augmentation services are billed for time worked, capacity reserved where agreed, and approved expenses. Charges for services already performed are not refundable except in the case of a verified billing error or a remedy required by law.

You may cancel these services by giving the notice required in the applicable agreement. We will stop future work on the effective cancellation date, subject to an orderly handover, and issue a final invoice or adjustment for services performed and authorised costs incurred.

6. Subscription Products

You may cancel a recurring subscription through the available account controls or by contacting us. Unless the applicable plan says otherwise, cancellation takes effect at the end of the current paid billing period. You may continue using the subscription until then, and no further renewal charge will be made after a timely cancellation is processed.

Subscription fees already paid are generally non-refundable and are not prorated for unused time, partial periods, reduced usage, or a decision to stop using the service. This does not apply where a refund is required by law or qualifies under Section 8 below.

Fixed-term, annual, minimum-commitment, or instalment plans remain payable for the committed term unless the applicable order permits early cancellation. Deleting an application, ceasing use, or failing to log in does not by itself cancel a subscription.

7. Trials, Plan Changes, and Renewals

If a free trial converts to a paid plan, the conversion date and price will be disclosed when you enrol. You must cancel before the stated conversion time to avoid the first charge.

Upgrades may take effect immediately and may be charged on a prorated or plan-specific basis. Downgrades normally take effect at the next renewal and may reduce features, limits, or storage. Renewal timing, pricing, and notice will follow the plan and applicable law.

8. When a Subscription or Digital-Service Refund May Be Approved

After verification, we may approve a full or partial refund where:

  • You were charged more than once for the same transaction;
  • You were charged after a timely cancellation because of an error by us or our payment provider;
  • The paid service was not provisioned or remained materially inaccessible because of an issue within our reasonable control and we could not restore or provide the service within a reasonable period after notice;
  • The charge was unauthorised and verified under the applicable payment process; or
  • A refund or other remedy is required by applicable law or an express written service commitment.

Before issuing a refund for a remediable technical problem, we may reasonably attempt to diagnose, restore, correct, or reperform the affected service.

9. Situations Generally Not Eligible for Refund

Unless required by law or expressly agreed in writing, refunds are not provided for:

  • Completed, accepted, downloaded, delivered, or consumed work or services;
  • Unused subscription time after a voluntary mid-cycle cancellation;
  • Failure to cancel before a disclosed renewal or trial-conversion date;
  • Change of mind, lack of use, or failure to use available features;
  • Issues caused by customer systems, unsupported configurations, inaccurate instructions, unauthorised changes, or failure to follow documented requirements;
  • Suspension or termination resulting from a material breach, unlawful use, security risk, or overdue undisputed payment;
  • Customisation, onboarding, migration, training, consulting, support hours, or professional services already performed; or
  • Third-party fees and commitments that cannot be recovered by us.

10. Third-Party Products and Charges

Domains, hosting, cloud usage, app-store charges, advertising spend, payment-processing charges, software licences, messaging fees, travel, and other third-party costs may be non-refundable under the provider's terms. We will identify material third-party charges where reasonably practicable. Refunds for amounts collected directly by a third party must normally be requested from that provider.

11. Transactions Between Customers and Their Users

Some covered products may enable rentals, listings, marketplace activity, institutional payments, donations, bookings, or other transactions between a Calpar customer and its users. Unless CALPARTEC is expressly identified as the seller or contracting party, the relevant customer, property operator, institution, merchant, or seller—not CALPARTEC—is responsible for its own cancellation, return, deposit, and refund policy.

Platform, subscription, payment-processing, or technology-service charges owed to CALPARTEC are separate from any refund that may be due between a customer and its user.

12. Cancellation by CALPARTEC

We may suspend or cancel a service as permitted by the applicable agreement or Terms of Service, including for material breach, non-payment, unlawful use, fraud, abuse, or security risk. Refunds are not generally provided when cancellation results from your material breach.

If we discontinue a prepaid service for reasons unrelated to your breach and do not provide a substantially equivalent service, migration option, or reasonable continuation period, we will provide an appropriate prorated refund or credit for the unused prepaid portion, unless the applicable agreement states another lawful remedy.

13. How to Cancel or Request a Refund

Use the cancellation control in the applicable product where available. You may also email info@calparglobal.com with:

  • Your name, organisation, and account email;
  • The product, project, invoice, order, or transaction identifier;
  • The reason for cancellation or refund request;
  • The date and amount of the disputed charge; and
  • Supporting information needed to investigate the request.

Do not send complete card numbers, passwords, or sensitive authentication credentials. We may request reasonable verification before changing an account or issuing funds.

14. Review and Refund Processing

We aim to acknowledge a complete request within 5 business days. Complex technical, contractual, banking, or unauthorised-payment investigations may require additional time. Approval of one refund does not create an entitlement to future refunds.

Once approved, we will initiate the refund to the original payment method wherever reasonably possible, normally within 14 days. Your bank, card network, payment provider, currency conversion, or cross-border processing may take additional time to make the funds available. If the original method is unavailable, we may require verified payment details and supporting documentation for an alternative lawful method.

Taxes, withholding, credits, foreign-exchange differences, and payment-provider charges will be handled according to applicable law and the original transaction. We do not control exchange-rate changes or fees imposed independently by your bank or payment provider.

15. Billing Disputes and Chargebacks

Please contact us promptly if you believe a charge is incorrect. This gives us an opportunity to investigate account records, stop an incorrect renewal, restore service, or issue an appropriate adjustment. Nothing in this section prevents you from exercising rights available through your bank, payment provider, or applicable law.

Submitting a knowingly false chargeback or misrepresenting a legitimate transaction may result in account restriction and recovery of amounts lawfully due.

16. Consumer Rights

This Policy is intended to operate consistently with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 where applicable, and other mandatory consumer-protection laws. It does not exclude remedies for defective products, deficient services, unfair trade practices, unauthorised charges, or other rights that cannot lawfully be waived.

17. Changes to This Policy

We may update this Policy to reflect changes in products, billing practices, payment providers, contracts, or law. The revised Policy will show a new “Last updated” date. The version in effect when you made a purchase will apply unless a later change is required by law or is more favourable to you.

18. Contact

Cancellation requests, refund requests, billing questions, and complaints may be sent to:

CALPARTEC SOLUTIONS PRIVATE LIMITED
Madrasa Building, 11/421 Ground Floor
Nattika PO, Kerala, India - 680566
Email: info@calparglobal.com
Telephone: +91 7356230072